Return Policy
At CULTURE, we stand behind our products and want our customers to enjoy their experience with us. We'll always do our best to ensure you are happy with your purchase. If you would like to return/exchange your products, you may do so within 30 days of delivery using the following options. Please review the information below and reach out to our Customer Service at Hello@culturehijab.com with any questions.
When returning your merchandise, please keep in mind we expect to receive all items back in their original condition - free from stains, fragrance, and being unworn/unwashed. Items received in poor condition may be denied for return.
USA Returns
Hassle-Free Return (USA ONLY)
You may use a pre-paid return label to ship your return merchandise and pay no up-front postage fees. This hassle-free return option has a service fee of $7.95 per order which will be deducted from your return/exchange funds prior to receiving your refund.
Returns containing The Prayer Mat
At this time, any return containing items from the DIVINE collection has a service fee of $14.95. These items are only available for return if The Prayer Mat is unopened and in its original packaging.
Standard Return
If you do not want to use the hassle-free return option, simply select the carrier of your choice. When using this option, we recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. If you choose this option, you are solely responsible for the shipping costs of this return.
Please ship your package to the following address:
CULTURE Hijab
attn: returns
306 Specialty Point
Sanford, FL 32771
International Returns
At this time we do not offer a pre-paid return option for International Returns. We recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. If you choose this option, you are solely responsible for the shipping costs of this return.
Please ship your package to the following address:
CULTURE Hijab
attn: returns
306 Specialty Point
Sanford, FL 32771
Returning Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or is not the correct item you ordered, contact us at Hello@culturehijab.com for assistance.
Refund for Your Return
Refunds are provided in the original form of payment for the purchase price of the item, including sales tax, and will be issued within 30 days of us receiving the return. Original shipping charges are not refunded as part of your return, unless the item is being returned due to being damaged, defective or incorrect.
* Please note that any items purchased on a Final Sale are not eligible for return or exchange